Welcome to  star-drycleaners.com. By accessing or using this website and any services provided by STAR DRY CLEANER AND LAUNDRY, LLC (“Company,” “we,” “our,” or “us”), you agree to comply with and be bound by these Terms and Conditions.

If you do not agree to these Terms, please do not use this website or services.

1. Services Provided

The Company provides professional garment care and related services, including but not limited to:

Dry cleaning

Laundry services

Wash & fold

Pressing and finishing

Alterations and tailoring

Wedding gown care

Household textile cleaning

Hospitality garment support

Uniform care services

Pickup and delivery services

Service availability may vary by location, volume, staffing, operational conditions, and scheduling capacity.

2. Garment Care Disclaimer

Customers understand and agree:

Not all stains can be removed.

Certain stains may permanently set due to age, fabric type, prior treatment, heat exposure, chemical exposure, or manufacturer construction.

Some cleaning processes may reveal hidden damage, fabric weakness, fading, shrinkage, or color changes.

Delicate fabrics, embellishments, beads, sequins, glued materials, trims, and decorative elements may not withstand standard cleaning processes.

Garments left with valuables or personal items remain the customer’s responsibility.

Customers are strongly encouraged to inspect garments and empty all pockets before submitting items for service.

3. Limitation of Liability

To the fullest extent permitted by law:

The Company’s maximum liability for any lost or damaged item shall not exceed ten (10) times the cleaning charge for that item unless otherwise required by applicable law.

We are not responsible for:

Normal wear and tear

Manufacturer defects

Weak or deteriorated fabrics

Color bleeding or fading

Missing buttons, zippers, beads, or trim

Damage caused by prior cleaning attempts

Improper manufacturer labeling

Delays beyond our reasonable control

Claims must be reported within seventy-two (72) hours after garment pickup or delivery.

Failure to report within this timeframe may result in denial of the claim.

4. Pickup & Delivery Terms

Customers using pickup and delivery services agree:

To provide accurate contact and address information

To secure pets and ensure safe access to pickup and delivery locations

To properly bag and identify garments

That estimated pickup and delivery times are not guaranteed

The Company is not liable for delays caused by:

Traffic

Weather

Road closures

Mechanical issues

High service volume

Emergencies

Circumstances outside reasonable operational control

For hotel guest services:

Guests must clearly provide full name, room number, and contact information

Unidentified or unlabeled bags may not be serviced

Pickup deadlines may apply depending on hotel program operations

5. Commercial & Hospitality Accounts

Commercial clients, hotels, uniform programs, and institutional accounts may operate under separate service agreements.

Unless otherwise stated in writing:

Pricing may change with notice

Turnaround estimates are operational targets, not guarantees

Special handling or rush services may incur additional charges

Commercial accounts are responsible for reviewing invoices and reporting discrepancies promptly.

6. Payment Terms

Payment is due according to the terms provided at the time of service.

We reserve the right to:

Require advance payment

Refuse service

Suspend accounts with unpaid balances

Charge late fees where permitted by law

Returned payments, disputed charges, or chargebacks may result in service suspension or collection efforts.

Credit card payments may include convenience or processing fees where legally permitted.

7. Unclaimed Garments

Garments left unclaimed for more than ninety (90) days after notification may be considered abandoned unless prohibited by applicable law.

The Company reserves the right to donate, recycle, dispose of, or otherwise handle abandoned items at its discretion.

8. SMS & Electronic Communications

By providing your phone number or email address, you consent to receive communications related to:

Order updates

Pickup and delivery notifications

Customer support

Appointment reminders

Service alerts

Marketing communications (where consented)

Message and data rates may apply.

You may opt out of marketing communications at any time by following unsubscribe instructions or replying STOP to text messages.

9. Website Use

Users agree not to:

Use the website unlawfully

Attempt unauthorized access to systems

Interfere with website functionality

Submit false or misleading information

Use automated systems or scraping tools without authorization

We reserve the right to restrict or terminate website access for misuse.

10. Intellectual Property

All website content, branding, logos, graphics, designs, service descriptions, and materials are owned by STAR DRY CLEANER AND LAUNDRY, LLC or used with permission.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited.

11. Third-Party Services & Links

Our website may contain links to third-party platforms or services.

The Company is not responsible for:

Third-party content

External websites

Third-party privacy practices

Service interruptions caused by external providers

Use of third-party services is at the user’s own risk.

12. Privacy

Use of this website and services is also governed by our Privacy Policy available at:

Privacy Policy

13. Indemnification

Users agree to indemnify and hold harmless STAR DRY CLEANER AND LAUNDRY, LLC, its owners, employees, contractors, affiliates, and representatives from claims, liabilities, damages, expenses, or legal fees arising from:

Violation of these Terms

Misuse of services

Website misuse

Customer negligence

False information provided by users

14. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of the State of Washington, without regard to conflict of law principles.

Any disputes shall be resolved in the appropriate courts located in Washington State.

15. Modifications to Terms

The Company reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Updated versions become effective upon posting to the website.

Continued use of the website or services after updates constitutes acceptance of the revised Terms.

16. Contact Information

STAR DRY CLEANER AND LAUNDRY, LLC

Website:  star-drycleaners.com

For questions regarding these Terms and Conditions, please contact us through the website contact form or customer service channels.