Welcome to Star Cleaners. Your privacy matters to us. This Privacy Policy explains how STAR DRY CLEANER AND LAUNDRY, LLC (“Star Cleaners,” “we,” “our,” or “us”) collects, uses, stores, and protects information provided through our website, communications, pickup and delivery services, hotel guest programs, commercial garment care operations, and related services.
By using this website or our services, you agree to the practices described below.
1. Information We Collect
We may collect the following information:
Personal Information
When you submit forms, schedule services, contact us, or use our website, we may collect:
Name
Phone number
Email address
Billing address
Pickup and delivery address
Hotel name and room number (if applicable)
Business or organization information
Payment-related information
Garment care preferences or instructions
Website & Technical Information
We may automatically collect:
IP address
Browser type
Device information
Website activity and usage data
Cookies and analytics information
Referral sources
SMS & Communication Information
If you opt into text messaging, we may collect:
Mobile phone number
Consent records
Message history
Communication preferences
2. How We Use Information
We use collected information to:
Provide garment care services
Process orders and payments
Schedule pickup and delivery
Communicate order updates
Send service notifications
Improve customer experience
Maintain operational and quality control systems
Respond to customer inquiries
Support commercial and hospitality programs
Comply with legal obligations
Prevent fraud or misuse
We may also use information for internal analytics, training, operational planning, and customer support improvements.
3. SMS Communications & Consent
By voluntarily providing your phone number and opting into SMS communications, you consent to receive:
Order status updates
Pickup and delivery notifications
Service reminders
Customer support communications
Promotional or marketing messages (when consented)
Message frequency may vary.
Message and data rates may apply depending on your carrier plan.
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
Consent to receive SMS messages is not a condition of purchase.
We maintain records of consent in accordance with applicable communication and marketing regulations.
4. Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to:
Improve website performance
Understand visitor behavior
Enhance user experience
Measure marketing effectiveness
You may disable cookies through your browser settings, though some website functionality may be limited.
5. Payment Information
Payments may be processed through third-party payment providers. We do not store complete credit card numbers on our servers unless specifically stated through secure payment processing systems.
We use commercially reasonable safeguards to help protect financial information.
6. Sharing of Information
We do not sell personal information.
We may share information with trusted third parties only when necessary to:
Process payments
Support website hosting or technology services
Deliver SMS or email communications
Provide pickup and delivery logistics
Comply with legal obligations
Protect our business, customers, staff, or property
Third-party providers are expected to maintain reasonable confidentiality and security protections.
7. Data Retention
We retain information for operational, legal, accounting, compliance, customer service, and quality assurance purposes for as long as reasonably necessary.
Order records, communication records, invoices, and service history may be retained for business documentation purposes.
8. Security
We implement commercially reasonable safeguards designed to help protect information from unauthorized access, disclosure, misuse, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
9. Hotel Guest & Commercial Programs
For hotel, hospitality, uniform, and commercial garment care programs:
Guests are responsible for accurately labeling garments and bags.
Unidentified items may experience delays.
Service timelines are estimates and may vary due to weather, transportation, operational conditions, or volume.
Certain garments may require specialized care procedures.
Commercial clients may have separate agreements governing data handling and operational procedures.
10. Children’s Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
12. Your Rights
Depending on your location and applicable laws, you may have rights to:
Request access to your information
Request corrections
Request deletion where legally permissible
Withdraw communication consent
Request information about data usage
Requests may be submitted using the contact information below.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.
14. Contact Information
STAR DRY CLEANER AND LAUNDRY, LLC
DBA Star Cleaners
Website: star-drycleaners.com
For privacy or data-related questions, please contact us through the website contact form or customer service channels.
Website Terms & Conditions
Effective Date: May 21, 2026
By accessing or using Star Cleaners, you agree to these Terms & Conditions.
1. Services
Star Cleaners provides garment care services including, but not limited to:
Dry cleaning
Laundry services
Wash & fold
Pressing and finishing
Alterations
Household textile care
Uniform and hospitality garment care
Pickup and delivery services
Service availability may vary by location and operational capacity.
2. Garment Care Disclaimer
While we use professional care standards and reasonable precautions:
We do not guarantee complete stain removal.
Some stains, fabric conditions, dyes, trims, adhesives, decorations, or prior damage may affect cleaning outcomes.
Certain cleaning processes may reveal hidden defects or fabric weaknesses.
Color loss, shrinkage, wear, fading, or texture changes may occur depending on fabric condition and manufacturer construction.
Customers are responsible for checking pockets and removing valuables prior to service.
3. Limitation of Liability
To the maximum extent permitted by law:
Star Cleaners’ liability for lost or damaged items shall not exceed ten (10) times the cleaning charge for the item unless otherwise required by law.
We are not responsible for normal wear and tear, manufacturer defects, fragile materials, missing buttons, beads, sequins, decorative items, or pre-existing damage.
We are not liable for delays caused by weather, traffic, emergencies, equipment failure, utility interruptions, or circumstances beyond reasonable control.
4. Pickup & Delivery Policies
Customers are responsible for:
Providing accurate pickup and delivery information
Ensuring garments are properly bagged and labeled
Securing pets or hazardous conditions at delivery locations
Pickup and delivery times are estimated and may vary.
Hotel guest orders may require room number, full name, and contact information for identification purposes.
5. Payments
Payment is due according to agreed service terms.
We reserve the right to:
Refuse service
Require advance payment
Suspend accounts for unpaid balances
Returned payments, chargebacks, or disputed transactions may result in service suspension.
Card payments may include processing fees where legally permitted.
6. Promotional Offers
Promotions, discounts, specials, loyalty programs, and marketing offers:
May be modified or discontinued at any time
Cannot be combined unless specifically stated
May contain eligibility limitations
7. Intellectual Property
All website content including logos, branding, graphics, text, designs, and service materials are the property of Star Cleaners unless otherwise stated.
Unauthorized reproduction or commercial use is prohibited.
8. Website Use Restrictions
Users agree not to:
Use the website unlawfully
Interfere with website operations
Attempt unauthorized access
Submit false or misleading information
Use automated systems to scrape or misuse the website
9. Indemnification
Users agree to indemnify and hold harmless STAR DRY CLEANER AND LAUNDRY, LLC from claims, damages, liabilities, and expenses arising from misuse of the website or violation of these terms.
10. Governing Law
These Terms shall be governed by the laws of the State of Washington without regard to conflict of law principles.
11. Modifications
We may update these Terms & Conditions periodically. Continued use of the website constitutes acceptance of updated terms.
12. Contact
Website: star-drycleaners.com
Business Name: STAR DRY CLEANER AND LAUNDRY, LLC DBA Star Cleaners